Production and delivery dates are estimates, not guarantees. The timing shown with your order is the estimate that applies to that order.
Production
Most books ship about four to six weeks after we receive complete materials. Custom illustration and original writing take the time an heirloom requires. Production estimates pause while required information, authorization, narration, approval, or payment is missing.
Proofing
When a proof is provided, review names, spelling, relationships, dates, the dedication, story details, likeness references, layout, and other facts you supplied. Your approval authorizes final production.
Once Upon Your Voice is not responsible for an error you approved, failed to identify, or caused through inaccurate or incomplete information. Changes requested after approval may require a new fee and may not be possible after printing or final digital production begins.
Delivery
Risk of loss passes as permitted by applicable law. You are responsible for an accurate delivery address and for promptly reporting tracking or delivery problems. Carrier delays, customs, weather, supply interruptions, and events outside our reasonable control may extend delivery. Replacement of an order sent to an incorrect address you provided may require additional payment.
Hardcover books are packed with care. Please allow additional time for holidays. International shipping, when offered, will be quoted before fulfillment.