Once Upon Your Voice LLC products are personalized and made to order. This policy is part of the agreement described in our Terms and Conditions. It does not limit any refund, cancellation, warranty, or other right that cannot lawfully be waived.
Customized products
You may request cancellation before creative or production work begins. If we approve the cancellation, we will refund the amount paid less nonrefundable payment-processing fees and any separately disclosed costs already incurred.
Once writing, artwork, editing, narration processing, layout, proof production, printing, voice processing, or other customized work has begun, the order is not automatically refundable.
Corrections and remakes
If the delivered product has a manufacturing defect, arrives damaged, materially differs from the approved proof because of our error, or contains a material error we introduced, notify us through the Contact page within 14 days after delivery or discovery. Include the order number and reasonable supporting photographs or information.
Our primary remedy, at our option, is correction, re-performance, replacement, restored access, or remake. If we cannot provide a reasonable remedy, we may issue a partial or full refund for the affected item.
Subjective preferences, ordinary artistic variation, minor color differences, limitations in customer-provided source material, an approved detail, a customer-caused error, or damage after delivery ordinarily do not qualify as defects. We may nevertheless offer one reasonable creative adjustment or other accommodation in our discretion.
Nonwaivable rights
Nothing in this policy limits any refund, cancellation, warranty, or other right that cannot lawfully be waived. The full Terms and Conditions govern the order together with this policy.