Who we are
Once Upon Your Voice™ is a family owned, woman owned company based in Brevard County, Florida. We create one of one children's stories from the memories, photographs, and voices families entrust to us.
What we collect
When you place an order we collect your name, email, phone, shipping address, and payment confirmation from our processor. We never store full card numbers on Once Upon Your Voice systems.
Through your private Story Studio we collect the details you choose to share about a child and family, photographs, a voice recording, and an automatic transcript used only as source material for your book.
How we use it
We use your information to create, proof, print, and deliver your book; to send transactional email about your order; and to improve the experience with your permission.
Photographs of children, family images, and voice recordings are private by default. They are never publicly indexed, never used in advertising, and never sold.
Storage
Media files are stored in private object storage, separate from order records. Access is limited to the team members creating your book.
Your choices
You may request a copy, correction, or deletion of your personal information by writing to hello@onceuponyourvoice.com with your order number. Some records are retained as required for tax, fulfillment, and legal purposes.